Card Services

Queenstown Bank offers a choice of an ATM Card or Consumer Visa Debit Card to meet your individual needs. 

 

Important ATM & Visa Debit Card Contact Numbers

For more information about a Queenstown Bank ATM or Visa Debit Card give us a call at (410) 827-8881 or stop by one of our locations today.

  • To activate your ATM or Visa Debit Card, please call (800) 992-3808.
  • To reset your ATM or Visa Debit Card PIN, please call (800) 992-3808.
  • To report a lost or stolen ATM or Visa Debit Card please call (410) 827-8881 during regular business hours or (800) 472-3272 after regular business hours.  

Queenstown Bank Visa Debit Card

For even more convenience, apply today for our Visa Debit Card. This card will provide all the convenience of our regular ATM card as well as the ability to use the card anywhere Visa is accepted. The funds come directly from your checking account without the hassle of writing a check. (We reserve the right to refuse to issue a VISA Debit card based on credit history or past performance either with Queenstown Bank or another institution.)

A fee of $1.00 for each withdrawal and $0.50 for each balance inquiry will be assessed if a transaction is completed at an ATM other than a Queenstown Bank machine.

A fee of $6.00 will be charged for replacement of an ATM or Visa Debit Card.

Protect and Control your Visa Debit Card

 CardValet is a free mobile app that puts you in control to not only protect your debit card but to define when, where and how your debit card is used.

Queenstown Bank ATM Card

This card is available for all deposit transaction accounts. Your ATM card allows cash withdrawals, deposits, and transfers at no fee when using any Queenstown Bank ATM machine. You can also use your ATM card for merchants who accept PIN-based transactions. Charges shown below occur only if a cash withdrawal or balance inquiry is completed at an ATM other than a Queenstown Bank, Provident State Bank, The Peoples Bank or Money Pass ATM machine. Other bank ATM machines may also assess a surcharge.

A fee of $1.00 for each withdrawal and $0.50 for each balance inquiry will be assessed if a transaction is completed at an ATM other than a Queenstown Bank machine.
A fee of $6.00 will be charged for replacement of an ATM or Visa Debit Card.

Security Measure For Your Protection

Due to an increase in nationwide Debit Card Fraud, Queenstown Bank has added several new security measures. These new security measures may result in a transaction denial. If you experience a denial, please try your transaction again as a debit purchase using your PIN. We greatly apologize for any inconvenience that this may cause you. This decision has been made to protect all of our cardholders from fraudulent activity. If your signature-based debit card transaction does not go through at a merchant location, try it as a PIN-based transaction (simply select Debit and enter your PIN).  If you do not know your PIN, please call (800) 992-3808 and follow the prompts to reset it. Please remember, for your protection, do not share your Queenstown Bank Visa Debit Card, ATM Card or PIN with anyone.

The purpose of these restrictions is to protect you by stopping any fraud before it occurs. As always, check your account frequently either online or through mobile banking, and alert the bank to any suspicious activity as soon as possible.

Fraud Protection Services

The Queenstown Bank has fraud protection services in place to monitor account transactions. If at any time transactions conducted through your debit card account appear to be out of the ordinary you may be contacted by phone and made aware of such transactions. You will never be asked for any personal information such as account number and/or PIN. It is very important to NEVER provide any personal information to anyone by phone unless you initiate the call. Should you have any question as to the validity of a phone call please do not hesitate to contact your branch office or our Operations Department at (410) 827-8881.

Surcharge-Free ATMs

All customers are now able to access, free of charge, all Queenstown Bank, The Peoples Bank, Provident State Bank and Money Pass ATMs. This is just another way Queenstown Bank is offering you the ease and convenience of banking.

Moneypass Logo

ATM/Visa Debit Card FAQ

Is there an additional charge if I use my ATM or Visa Debit Card for a pinned transaction at a Point of Sale (POS) terminal?

No. Queenstown Bank does not assess a fee if your ATM or Visa Debit Card is used for a pinned transaction at a POS terminal.

What do I need to do when my ATM/Visa Debit Card is about to expire?

If you notice that your ATM/Visa Debit Card is about to expire you don’t need to do a thing. We automatically send out new ATM/ Visa Debit Cards to customers the month of their expiration.

How do I activate my Card?

To activate your ATM or Visa Debit Card, please call (800) 992-3808 and follow the prompts.

How long do I have to activate my Card?

60 days from the issue date.

Are there any limitations on my Queenstown Bank ATM or Visa Debit Card?

For your security, your ATM/Visa Debit Card has daily transaction limits. Transaction limits are:

  • $400.00 ATM Withdrawal transaction limit, per day. 
  • $1000.00 Point of Sale (POS) transaction limit, per day.

In addition, there are also several rules in place to prevent unauthorized or fraudulent activity of cards issued by Queenstown Bank. If your transaction is declined, try again as a DEBIT transaction using your PIN. Using your assigned PIN for any card transaction increases your level of security. Queenstown Bank does not charge any additional fee for a PIN transaction using your Visa Debit Card. This decision has been made to protect our cardholders from further fraudulent activity. We apologize for any inconvenience this may cause.

What do I need to do when I am planning to use my ATM or Visa Debit Card while on vacation?

Before leaving on your getaway, we recommend that you stop into one of our 8 conveniently located branches, email us at cardservices@queenstownbank.com or call us at 410-827-8881 to let us know that you plan on using your ATM or Visa Debit card while you are out of town. All you will need to do is tell us the dates that you plan on being away and where you plan to go. Customer security is of the utmost importance at Queenstown Bank and there are fraud preventions in place that could limit your card usage if irregular activity occurs.

How do I order a replacement ATM or Visa Debit Card if mine is broken or has stopped working?

Unfortunately, this does happen. When cards get worn, they often crack or become demagnetized. To order a replacement, all you need to do is visit one of our branch locations and fill out a replacement card application. For security reasons, we ask you to do this in person so that we can verify your information to insure that your replacement card is being ordered by you, the cardholder. A replacement card order will arrive in 8 – 10 business days.

What if I forget my PIN?

For your security, PIN information is not kept on file with the bank. In order to reset your PIN we ask that you please call (800) 992-3808 and follow the prompts to reset.

What is the Money Pass Program?

The Money Pass program is a network of banks that provide surcharge free ATM locations nationwide. Queenstown Bank participates in this program so that any ATM machine with a Money Pass logo is surcharge free to you, our customer.

How can I find a Money Pass ATM Machine?

Finding a Money Pass ATM is easy. All you need to do is visit www.moneypass.com and start searching.

 

 

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