Meet Mobiliti™

Multi-Factor Authentication for Security

As cybercrimes become more sophisticated, so must the measures we take to ensure your safety and security while banking online. In response to these threats, Queenstown Bank hass introduced a one-time passcode verification feature, where we will help ensure that your Online Banking experience remains safe and secure. This added security feature is designed to confirm your identity and prevent unauthorized access to your account information. 

Login Defenses - A real-time decisioning tool utilizing your device and location attributes to defend against cyber fraud.

Out-of-Bank Authentication - If the real-time decisioning tool determines additional authentication is needed, you will receive a Security Challenge and be given the option to receive a one-time passcode (OTP) via text message or automated phone call to complete the login process.

      • All personal Online and Mobile Banking users will be required to enroll a phone number to deliver your one-time passcode(s).
      • After the enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop
        or mobile device or detects suspicious activity.

To avoid interruption in accessing your accounts, please make sure the phone numbers listed on your accounts are accurate. To view your current contact information, you must log into Retail Online through a browser. Click on "Profile" at the top right of your screen. You will then see options to make changes to your phone numbers, email and more.

Instructions for Enrollment

Choose how to receive your one-time passcode
The Layered Authentication is a security feature designed to protect the privacy and security of your personal information. The one-time passcode is used to authenticate your device.

To receive your OTP via Text Message
Enter your mobile phone number if you would like to receive a text message with your one-time passcode.

To receive your OTP via Phone Call
Enter your home phone number if you would like to receive a recorded voice call with your one-time passcode. If you do not have a home phone, enter your mobile phone number here.

Help tip: Enter your mobile number and verify/enter your home phone and work phone. If your home phone is your mobile number, also enter your mobile number in the home phone field. If the phone information is invalid, you will not be able to log in to Online Banking.
If you have any issues with getting set up, contact digitalservices@queenstownbank.com or stop by one of our locations.

Instructions for First Time Log In with OTP:

1. Enter your username and password and click Log In.
2. Receive your one-time passcode
               
                 Receiving by Text Message
                 Choosing "Send text message' will prompt the system to send you a SMS text message with the one-time passcode.
                 This SMS message can only be sent to a mobile device. If you log in through Queenstown Bank’s Mobile Banking app, you will
                 automatically receive a text message.

                 Receiving by Phone Call
                 Choosing "Call phone" will prompt the system to send you a recorded voice call with the one-time passcode. This call can be
                 sent to a mobile device or home phone.

3. Enter your one-time passcode.

Once you receive your recorded or SMS delivered passcode, you will be prompted to enter the passcode.
When the passcode has been entered, and "continue" is selected, the user will be taken to the home screen and you can continue as usual.

Want more information?

Watch the tutorial below for additional information.

 Mobile and Tablet Banking with Mobiliti

Mobiliti offers two ways to access your accounts. You can choose either of these options, depending on the capabilities of your mobile device. Your mobile phone provider may charge access fees or data usage fees to obtain web access or send and receive text messages. Check with your service carrier for more details on specific fees.

From your Apple® mobile device, click here to download the Queenstown Bank mobile banking app.

From your Android™ mobile device, click here to download the Queenstown Bank mobile banking app.

Find your device below to see your options:

Can I use my iPhone or Android phone or tablet to access Mobiliti?

You sure can! The Mobiliti downloadable app is available in both the Google Play and iTunes App Store. Text messaging and mobile browser can also be used. Message and data rates apply.

• Text Messaging Service
• Mobile Application

Can I use my regular flip phone or basic feature phone to access Mobiliti?

Absolutely! Most regular flip phones have the ability to text message and there are even a few with mobile browser capabilities. It all depends on the device. Message and data rates apply.

• Text Messaging Service

Before signing up for the service, take a moment and ask yourself, is my mobile device or tablet secure? Mobile device and tablet technology has come a long way in the last decade and it's important for you to know what you can do to protect yourself.

To use the downloadable App, your mobile device or tablet must have an operating system that supports applications downloads and may require a data service plan. The Queenstown Bank of Maryland Mobiliti App can be downloaded from the iTunes App and Google Play stores. Message and data rates apply.

Mobiliti Enrollment

Enrolling is easy! Simply visit the iTunes or Google Play store and search for Queenstown Bank of Maryland. Our Mobiliti application will display in your search results. Download the application to your mobile device or tablet. After downloading enroll with your banking information, accept the Terms and Conditions for mobile/tablet banking and you're all set!

Text Messaging Service

Using Short Message Service (SMS) text messaging, you can:

• Check account balances.
• Review recent account activity.
• Find ATM and branch locations.

No smartphone required! All you need is a mobile device that is able to send and receive text messages. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with Mobiliti. Message and data rates apply.

How to Enroll in the SMS Text Messaging service

Notifi^SM Alerts for Mobile Banking

Know what's happening with your finances, the moment it happens.

With our mobile Alerts, monitoring your account activity is easy. Let's say you'd like to know when the balance in your checking account is getting low. Just enter the amount to watch for, and If your balance ever drops below it, we'll notify you. You can add as many alerts as you'd like and you can remove them at any time. Real-time alerts are a simple yet powerful way to stay connected to your account information.

Frequently Asked Questions about Mobiliti™

Is Mobiliti secure?

Mobiliti employs industry best practices with regards to security and offers the following security safeguards:

• Authentication - Mobiliti App users are authenticated for every interaction with any Mobiliti component. Users are authenticated by user name and password.
• Encryption - 128-bit encryption is used for all transactions within Mobiliti and other Fiserv solutions (e.g., core banking and payment systems).
• Fraud - Mobiliti incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
• Availability/Resilience - Mobiliti is protected against malicious attacks through software and server hardening measures.

Queenstown Bank of Maryland encourages our customers to use best practices when using mobile devices or tablets.  Never share your banking information with anyone.

Protect Your Mobile Device or Tablet

Is my personal financial information stored on my phone?

No. Mobiliti™ does not save any files with personal or financial information on your mobile device or tablet.

Which accounts can I access using Mobiliti?

You can access any account you are a primary or direct owner of.  During enrollment, you select which account you want to access via your mobile device or tablet. If at any time you wish to add or remove accounts from view in Mobiliti, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices.

How current is the account and transaction information?

When you view your account balance, you see the current available balance in your account. When you view transactions history, you see the most recently posted and pending transactions.

Can I add more than one mobile phone or tablet?

Yes. You can enroll several mobile devices or tablets for Mobiliti. To add a new phone, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices.

What if my phone number changes?

If your mobile number changes, no problem. Simply update your device information by logging into Online Banking and click on Profile > Mobile Banking > Manage Devices.

What if my phone or tablet is lost or stolen?

If your mobile device or tablet is stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your phone by logging into Online Banking and clicking on Profile > Mobile Banking > Manage Devices.

How do I stop using Mobiliti on my phone or tablet?

To stop using Mobiliti, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices.

What if I get a new phone or tablet?

Getting a new phone or tablet is no problem. All you have to do is log into Online Banking and click on Profile > Mobile Banking > Manage Devices.  From the device manager, you can resend any of the links needed and/or download the application again to install on your new phone or tablet.

Which phones can I use for Mobiliti?

iPhone, Samsung, HTC, LG and Motorola phones using an iOS or Android operating system are supported by Mobiliti.

Which tablets can I use for Mobiliti?

Which mobile service carriers support Mobiliti?

Mobiliti works on all Tier I service carriers in the United States:  AT&T, T-Mobile® and Verizon Wireless.