Card Services

Experience Convenience with the Queenstown Bank Visa Debit Card

Looking for a simple, secure and hassle-free way to access your money? Our Queenstown Bank Visa Debit Card gives you the freedom to shop, pay bills and withdraw cash-- all while pulling funds directly from your checking account. Say goodbye to writing checks and enjoy seamless transactions anywhere Visa is accepted. We are able to issue cards in minutes at any of our branch locations.

Why Choose Our Visa Debit Card?

Worldwide acceptance - Use your card at millions of merchants and ATMs worldwide.
Secure Transactions - Enjoy enhanced security with PIN-based transactions and Visa's fraud protection.
Easy Access to Cash - Withdraw funds from ATMs and make purchases without carrying cash.

ATM Access & Fees

Your Queenstown Bank Visa Debit Card provides free ATM access at:

Queenstown Bank ATMs
Burke & Herbert ATMs
The People's Bank ATMs
MoneyPass Network ATMs

Using an out-of-network ATM? The following fees apply:

$1.00 per withdrawal
$0.50 per balance inquiry
Additional surcharges may be applied by ATM owners

Lost Your Card or Need a Replacement Card?

A $6.00 replacement fee applies for lost or damaged cards.

Lost or Stolen Card? Report It Immediately

If your Queenstown Bank ATM or Visa Debit Card is lost or stolen, please contact us right away:

During Business Hours: (410) 827-8881
After Hours Support: (800) 472-3272

Need Assistance with Your Card?

For more information about your Queenstown Bank ATM or Visa Debit Card, feel free to:

Call us at (410) 827-8881
Visit any of our nine branch locations

Card Activation and PIN Resets

Activate Your New Card:

You can activate your new Queenstown Bank ATM or Visa Debit Card by calling (800) 992-3808

Activate Your Renewal/Replacement Queenstown Bank ATM or Visa Debit Card:

Call (800) 992-3808.
Perform a transaction using your PIN.
For Visa Debit Cards: Activate through our Mobiliti™ app - simply select Cards, then click the image of the card and follow the prompts.

Reset Your PIN:

Visa Debit Card: Reset your PIN using the Mobiliti™ app under Cards.
ATM Card: Reset your PIN by calling (800) 992-3808.

Add Your Queenstown Bank Visa Debit Card to Digital Wallets

Enjoy a faster, safer and more convenient way to pay by adding your Queenstown Bank Visa Debit Card to your favorite digital wallet! Now compatible with Apple Pay™, Google Pay™ and Samsung Pay®, you can make secure payments in store, online and within apps-- no need to carry a physical card.

Why Use a Digital Wallet?

FAST - No more searching for your card. Simply tap your phone or smartwatch to pay.
CONVENIENT - Accepted at a growing number of merchants, apps and online stores.
SECURE - Your card number is never shared with merchants, keeping your transactions safe,

Getting Started is Quick and Easy!

Choose your preferred digital wallet: Apple Pay™, Google Pay™ or Samsung Pay®.
Click on your preferred digital wallet link below to download their app:

Apple Pay™ - Click here for the App Store
Google Pay™ - Click here for the Google Play Store
Samsung Pay® - Click here for the Galaxy Store

3. Follow the setup instructions to add your Queenstown Bank Visa Debit Card.

Need help? Contact your nearest Queenstown Bank branch location for assistance.
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay is a trademark of Google, LLC.
Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

Frequently Asked Questions

What is a Digital Wallet?

A Digital Wallet is just as it sounds. It's a wallet, but in a digital format so you can make payments without having your Queenstown Bank Visa Debit Card with you physically. As long as you have your compatible mobile device, you can make purchases in a store, in an app or a website with participating merchants.

What Benefits Do Digital Wallets Have?

There are many benefits to making purchases with your Queenstown Bank Visa Debit Card using your Digital Wallet. These include: Convenience - You don't have to remember to bring, or search for your card in order to make a purchase. If you have your mobile device, you can pay for the item or service. Security - During the transaction, the merchant receives a one-time password or "token" to complete the transaction. In this process, your card number is never provided and makes it nearly impossible for people looking to commit fraud to take your card information.

Is There a Fee for This Service?

There is NO fee for this service.

Are Digital Wallets Safe?

Yes. Digital Wallets utilize security features that are built into your device to protect your payment transactions. Additionally, you will be required to authenticate yourself before the transaction can be processed. Depending on your device type, the authentication step may be completed using your fingerprint, facial recognition, passcode or PIN. The Digital Wallet providers do not store or have access to your full account number as they are only provided a unique one-time passcode, known as a token, to provide to the merchant to complete the transaction. The last four digits of your card number is displayed on the card image within the wallet for the purpose of helping you manage your card(s).

How Do I Add My Queenstown Bank Visa Debit Card to a Digital Wallet?

Adding your card is easy! After downloading the Digital Wallet, follow the prompts on your device to complete the enablement process. The steps below are generally the process required to add a card: Open the Digital Wallet App (Apple Pay, Google Pay, Samsung Pay) on your compatible device. Tap "+" to add a new card/payment method. Add your Queenstown Bank Visa Debit Card by manually entering the card information. Your phone may also prompt you to capture the image of the card to add the card information automatically. If you are asked to verify your card, select a verification method from the list and follow the prompts. In some cases, you may need to call us to complete your enrollment. If you are prompted to contact the Bank, call the number provided on your device to verify your card and complete your enrollment in the Digital Wallet. If you are unable to activate your card in the Digital Wallet, please begin by verifying if your device is compatible with this product. If your device is compatible and you are receiving a message that reads, "Contact Your Financial Institution", further verification is required. Please call us at 410-827-8881.

Can I Have More Than One Queenstown Bank Visa Debit Card in My Digital Wallet?

Yes. There is not a limit on how many Queenstown Bank Visa Debit Cards can be added into a Digital Wallet. There may be a limit to the number of cards that your Digital Wallet allows, which is set by the Digital Wallet provider.

Can I Add My Queenstown Bank Visa Debit Card to More Than One Digital Wallet?

Yes. You can add your Queenstown Bank Visa Debit Card to multiple Digital Wallets and/or wallet-enabled devices.

How Do I Make a Purchase With My Queenstown Bank Visa Debit Card in a Digital Wallet?

The process for completing transactions using a Digital Wallet varies depending on the wallet enabled-device you are using, and the specific wallet used. The general process includes these steps: To make a purchase in-store at a terminal that accepts your Digital Wallet for payment, hold your device near the terminal. You will be required to authenticate yourself with your fingerprint, facial recognition, a passcode or PIN, depending on your device. Once authenticated, the transaction will take just a second to process and will notify you when it has been completed (notification may be through a noise, a graphic on the screen, device vibration, etc.). When making a purchase in an app that offers Digital Wallets as a payment option, locate the Digital Wallet icon at checkout. After clicking the icon, you will have the option to select a different card, shipping address and contact information. The total charge amount will also be displayed. If all the information looks correct and you want to finalize the transaction, complete the transaction by authenticating yourself with your fingerprint, facial recognition, password or PIN, depending on how authentication is set up on your device.

Once I Add My Queenstown Bank Visa Debit Card to a Digital Wallet, Can I Still Use the Physical Card?

Yes. By adding your Queenstown Bank Visa Debit Card to a Digital Wallet, you are expanding the ways you can pay using your account. You can use the Digital Wallet and you can also use the physical card for purchases.

I Changed Phones. Do I Need to Re-Register my Queenstown Bank Visa Debit Card in my Digital Wallet?

Yes. If you change your device, you will need to re-add your Queenstown Bank Visa Debit Card to the Digital Wallet following the same steps, as if you were setting it up the first time. For extra security, you should also remove all cards from the Digital Wallet in the device you will no longer be using.

If My Card is Reported Lost or Stolen, Can I Still Use the Digital Wallet to Make Purchases with the Queenstown Bank Visa Debit Card?

No. If your Queenstown Bank Visa Debit card is reported lost or stolen, it cannot be used to make purchases within your Digital Wallet. Once you receive your replacement card, you will need to add your newly issued card to the Digital Wallet following the same steps, as if you were setting it up for the first time.

If I Lose My Mobile Device, Can I Still Use My Physical Queenstown Bank Visa Debit Card for Purchases?

Promptly notify the Bank and your mobile carrier if your mobile device is lost or stolen. You may contact us at 410-827-8881. Let the customer service representative know that you added your debit card to the Digital Wallet so we can disable your card for use in the Digital Wallet. You can still make payments using your physical Queenstown Bank Visa Debit Card. If you would like to cancel your card and order a replacement card, please visit your nearest branch location. If you locate your device, you will need to notify us and add your card back to the Digital Wallet before making any Digital Wallet purchases.

Protect and Control your Queenstown Bank Visa Debit Card with Mobiliti™

The freedom to live life on your terms starts with having control over your cards. With card controls within our Mobiliti™ app, you can do it all, from setting spending limits and curbing impulse purchases to instantly freezing misplaced cards. Get more out of life when you safely manage your finances from a convenient location.

Be empowered.

Turn cards on/off anytime, anywhere.
Add your Queenstown Bank Visa Card to a digital wallet such as Apple Pay™, Google Pay™ or Samsung Pay®
Know where your cards are stored online.
Set spending limits.

Experience clarity.

Track every transaction with merchant names.
Keep an eye on spending with a glance.
View merchant name, location, logo and more.

Feel secure.

Report lost or stolen cards quickly.
Set alerts to receive instant notifications of card activity.
See spend details updated in real time.

Download Mobiliti™ from the App Store™, Google Play Store™ or Galaxy Store® and get started managing your card today!

Data charges may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc., Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc. Copyright / disclosure, Copyright © 2024 First Financial. All rights reserved.

Card Valet for Business Debit Cards

CardValet is ideal for Business Visa Debit cardholders who want to monitor and manage their card accounts through their smartphone. CardValet sends alerts for PIN and signature transactions performed with debit cards, enabling cardholders to manage, track and report specific types of transactions and quickly detect unauthorized activity. Cardholders can customize their experience by setting alert and control preferences using a variety of options. Alerts can be set up to inform cardholders of specific types of transactions. CardValet can send an alert when a card is used, when a transaction is approved and exceeds any of the permitted use policies, or when a card transaction has been attempted but is declined. The alert is sent in real time, immediately after the transaction has taken place or has been declined. Alerts for declined transactions also include a reason for denial to assist users with understanding why the alert occurred.

CardValet for Business Cards enables cardholders to:

Receive alerts for card transactions.
Monitor and control card usage.
Turn the card on/off to control spending.
Set location spending controls to restrict transactions to merchants located within a certain range of the cardholder's location (using the phone's GPS); transactions requested outside of the specified range can be declined.
Set spending limits to allow transactions up to a certain dollar value and decline transactions when amounts exceed predefined thresholds.

Enhanced Security Measures For Your Protection

To protect you from increasing nationwide debit card fraud, we have implemented additional security measures. These safeguards may occasionally result in a transaction being denied. If this happens, please try the transaction again as a debit purchase using your PIN.
We encourage you to monitor your account regularly through online or mobile banking and report any suspicious activity immediately.

Fraud Protection Services / Premium Text Fraud Alerts

To help protect your account, we offer fraud monitoring services at no additional cost. If a transaction appears suspicious, you may receive a text alert from short code 37268 (free of charge).

How It Works:

Text Alert: If an unusual transaction is detected, you'll receive an SMS alert from 37268.
No Response: If you don't reply within 15 minutes, you'll receive a phone call from (833) 735-1894 asking you to confirm the transaction.
Stay Safe: We will never ask for personal details like your account number or PIN. If you receive a suspicious call, contact Queenstown Bank directly at (410) 827-8881.

Click here for more details on Premium Text Fraud Alerts.

Queenstown Bank ATM Card

Our ATM Card is available for all deposit transaction accounts, giving you easy access to your funds. Enjoy no-fee cash withdrawals, deposits, and transfers at any Queenstown Bank ATM. You can also use your ATM card for PIN-based transactions at participating merchants.

ATM Fees

You can use your Queenstown Bank ATM Card at the following ATMs with no fee:

Queenstown Bank ATMs
Burke & Herbert ATMs
The People's Bank ATMs
MoneyPass Network ATMs

If you use an out-of-network ATM, the following fees apply:

$1.00 per withdrawal
$0.50 per balance inquiry
Additional surcharges may apply from other banks' ATM